Warranty

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EN - Warranty Coverage - Pictures.pdf (3.5Mb) (Opens in new window)

EN_Repair_Form_private_Customer.pdf (155.3Kb) (Opens in new window)

USD Pricelist for Repairs (Opens in new window)

How do I know what’s covered by warranty?

If you’re not sure which warranty is the right one for your EASTPAK® Product, please check the care label found inside your bag, which will clearly state the relevant warranty period.

At the top of this page you’ll find a pdf file with pictures showing which defects are covered and which aren’t.

How does it all work?

You purchased your item through us.eastpak.com:

  • Your item is younger than 30 days:

    Please contact eastpak@pattern.com if you purchased through us.easptak.com

  • Your item was purchased longer than 30 days ago:

    • Step 1: Download the Warranty coverage document and Pricelist to see what is covered by our global warranty policy
    • Step 2: Download the Repair form, print, fill in and mark the defects
    • Step 3: Send your bag to the address provided on the form, including the completed repair form and a proof of purchase/receipt. The production date on the inside care label will be used in case you no longer have your receipt.

If you should have any other question regarding your defected item, older than 30 days, please contact Eastpakwarranty_uk@vfc.com

You purchased your item through other channels:

Please reach out to the retailer where you bought your item. If this is not possible, please follow below steps:

  • Step 1: Download the Warranty coverage document and Pricelist to see what is covered by our global warranty policy
  • Step 2: Download the Repair form, print, fill in and mark the defects
  • Step 3: Send your bag to the address provided on the form, including the completed repair form and a proof of purchase/receipt. The production date on the inside care label will be used in case you no longer have your receipt.

If you should have any other question regarding your defected item, please contact Eastpakwarranty_uk@vfc.com

Eastpak® Limited Global Warranty

At Eastpak®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with an Eastpak® product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our Eastpak® Warranty Center ("Warranty Center") for any warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty. The correct warranty cover for each Product (2 years or 30 years) is always mentioned on the hangtag and the inside care label of the Product.

Please do not send your Product directly to Eastpak®as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the Product.

For any service at a Warranty Center, you will need to send a copy of your original receipt of purchase, as well as the completed repair document (found on this page) together with your claimed Product. The Warranty Center will determine whether the problem is covered by our Eastpak® warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable Eastpak® Product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone other than a Warranty Center. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice.  Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

With regards to our luggage items with locks: locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your Product) at the place of arrival, if possible, before clearing customs.

This warranty gives you specific legal rights; any additional rights you may have will vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Limited 2 Year Global Warranty

This warranty, as indicated on the hangtag and the inside care label of the Product, covers only manufacturing and/or component defects, such as a faulty zipper, damaged buckles, coating peeling off and discoloration of the fabric. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our Eastpak® Warranty Center ("Warranty Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.

Please do not send your Product directly to Eastpak® as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the product.

For any service at a Warranty Center, you will need to send a copy of the original receipt of purchase, as well as the completed repair document (found on this page) together with your claimed Product. The Warranty Center will determine whether the problem is covered by our Eastpak® warranty or not. Any repair or replacement, covered by our warranty, will be at our expense including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable Eastpak® Product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone other than a Warranty Center. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Please note that some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

With regards to our luggage items with locks: locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your Product) at the place of arrival, if possible, before clearing customs.

This warranty gives you specific legal rights; any additional rights you may have will vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

 

Limited 30 Year Global Warranty

This warranty (covering from year three (3) to thirty (30), as indicated on the hangtag and the inside care label of the Product, covers only manufacturing defects, such as open seams or fabric that is cut too short. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our Eastpak® Warranty Center ("Warranty Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.

Please do not send your Product directly to Eastpak®, as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the Product.

For any service at a Warranty Center, you will need to send a copy of the original receipt of purchase, as well as the completed repair document (found on this page) together with your claimed Product. The Warranty Center will determine whether the problem is covered by our Eastpak® warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable Eastpak® Product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone other than a Warranty Center. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Please note that some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

With regards to our luggage items with locks: locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your Product) at the place of arrival, if possible, before clearing customs.

This warranty gives you specific legal rights, any additional rights you may have will vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.