Warranty

Files Download

EN - Warranty Coverage - Pictures.pdf (3.5Mb) (Opens in new window)

EN_Repair_Form_private_Customer.pdf (155.3Kb) (Opens in new window)

USD Pricelist for Repairs (Opens in new window)

Eastpak Global Warranty Terms

How do I know what’s covered by warranty?

The warranty period of your item can be found on the internal care label. If no warranty period is visible on the label, the legal warranty term will be applied.

At the top of this page you’ll find a pdf file with pictures showing which defects are covered and which aren’t.

How does it all work?

You purchased your item through us.eastpak.com:

• Your item is younger than 30 days:

  Please contact eastpak@pattern.com if you purchased through us.eastpak.com

   

• Your item was purchased longer than 30 days ago:

  • Step 1: Download the Warranty coverage document and Pricelist to see what is covered by our global warranty policy
  • Step 2: Download the Repair form, print, fill in and mark the defects
  • Step 3: Send your bag to the address provided on the form, including the completed repair form and a proof of purchase/receipt. The production date on the inside care label will be used in case you no longer have your receipt.

If you should have any other question regarding your defected item, older than 30 days, please contact us_warranty@eastpak.com

You purchased your item through other channels:

Please follow below steps:

• Step 1: Download the Warranty coverage document and Pricelist to see what is covered by our global warranty policy
• Step 2: Download the Repair form, print, fill in and mark the defects
• Step 3: Send your bag to the address provided on the form, including the completed repair form and a proof of purchase/receipt. The production date on the inside care label will be used in case you no longer have your receipt.

If you should have any other question regarding your defected item, please contact us_warranty@eastpak.com