EASTPAK TERMS OF USE

Last Updated: September 3, 2026

EASTPAK®, a division of VF Outdoor, LLC, in the United States, and a division of VF Outdoor Canada Co (collectively, the EASTPAK, “us,” “we,” or “our”), makes its websites, mobile applications, and online services (individually or collectively, the “Website”) available to you subject to the following Terms of Use:  

ACCEPTANCE OF TERMS

BY ACCESSING OR USING THE WEBSITE AND SERVICES IN ANY WAY OR BY AGREEING TO PROVIDE SUBMISSIONS TO EASTPAK, YOU ARE AGREEING TO THE TERMS OF USE BELOW AS WELL AS THE PRIVACY POLICY. IN ADDITION, WHEN USING PARTICULAR PARTS OF THE WEBSITE SUCH AS SHOPPING, FORUMS, WATCHING VIDEOS, BLOGS OR THE LIKE, YOU AGREE TO ABIDE BY ANY APPLICABLE POSTED GUIDELINES FOR THOSE SERVICES. SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THE TERMS OF USE OR PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THE WEBSITE AND YOU SHOULD NOT PROVIDE SUBMISSIONS TO EASTPAK.

PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AFFECTING YOUR RIGHTS UNDER THESE TERMS OF USE. ANY DISPUTE BETWEEN YOU AND EASTPAK IS SUBJECT TO A CLASS ACTION WAIVER, AND, EXCEPT FOR THOSE DISPUTES FILED IN SMALL CLAIMS COURT, MUST BE RESOLVED THROUGH ARBITRATION RATHER THAN IN COURT.

EASTPAK MAY AMEND THESE TERMS OF USE AT ANY TIME. ANY SUCH AMENDMENT WILL BE EFFECTIVE UPON THE EARLIER OF NOTICE TO YOU OR POSTING UPDATED TERMS TO THE WEBSITE UNLESS YOU OPT OUT FOLLOWING THE STEPS OUTLINED BELOW. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR ACCEPTANCE TO THE UPDATED TERMS OF USE. OUR CUSTOMER SERVICE REPRESENTATIVES ARE NOT AUTHORIZED TO MODIFY ANY PROVISION OF THESE TERMS OF USE, EITHER VERBALLY OR IN WRITING. YOU HAVE THE RIGHT TO OPT OUT OF ANY SUCH AMENDMENT BY PROVIDING US WITH WRITTEN NOTICE VIA EMAIL WITHIN 30 DAYS OF THE AMENDMENT TO: TERMS@EASTPAK.COM. TO BE EFFECTIVE, YOUR OPT-OUT NOTICE MUST BE TIMELY, SENT TO THIS EMAIL ADDRESS, AND INCLUDE YOUR NAME, ADDRESS, AND THE SAME EMAIL ADDRESS USED TO CREATE AN ACCOUNT WITH US (IF YOU PREVIOUSLY CREATED AN ACCOUNT WITH US) AND AN UNEQUIVOCAL STATEMENT THAT YOU WISH TO OPT OUT OF THE UPDATED TERMS OF USE. OPTING OUT OF AN AMENDMENT TO THE TERMS OF USE HAS NO EFFECT ON ANY OTHER AGREEMENTS THAT YOU CURRENTLY HAVE WITH US, INCLUDING ANY PRIOR TERMS OF USE AND OUR PRIVACY POLICY.

EASTPAK HAS THE RIGHT, BUT IS NOT OBLIGATED, TO STRICTLY ENFORCE THE TERMS OF USE THROUGH SELF-HELP, COMMUNITY MODERATION, ACTIVE INVESTIGATION, LITIGATION AND PROSECUTION.

TRADEMARKS

The EASTPAK trademarks displayed on this Website are trademarks or registered trademarks of EASTPAK and its affiliated companies in the United States, Canada, and internationally. All other trademarks are the sole property of their respective owners. All use prohibited.

OWNERSHIP OF WEBSITE CONTENT

The Website is protected to the maximum extent permitted by copyright and intellectual property rights laws and international treaties. All content displayed on or through the Website including but not limited to videos, photos, blogs, forums, product descriptions, athlete data, data sheets, and FAQs is owned exclusively by EASTPAK and/or its affiliated companies and/or suppliers and/or licensors and is protected by copyright or other laws, including as a collective work and/or compilation, pursuant to copyright laws, and international conventions. Any reproduction, modification, display or creation of derivative works from or redistribution of the Website, any content on the Website or the collective work, and/or copying is prohibited including but not limited to reproduction to any other server or location for further reproduction or redistribution, unless you have the express prior written permission of EASTPAK. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website.

You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Website to solicit other Website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.

SUBMISSIONS OF USER CONTENT

You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials ("User Content") that you submit, upload, post, email or otherwise provide or make available to EASTPAK or its vendors, on or through the Website or otherwise ("Submissions"), including User Content you agree to allow the use of that is on third party companies' websites, for example on Instagram, X, Facebook, TikTok and Pinterest, that are associated with hashtags related to EASTPAK, [including, for example,  #EASTPAK. Such Submissions may be used on the Website and/or on other EASTPAK marketing materials, including emails, social media and store signage, among other places. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by EASTPAK to be used, it may be displayed for other users to see, together with your name and social media identifier (if applicable) profile information (such as your handle and profile picture). EASTPAK is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.

Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, EASTPAK, its affiliated entities, vendors, promotional partners, and licensees, and their respective suppliers, a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, perform and display any Submission, as well as your name, social media identifier, social media profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned, and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. Subject to the licenses granted in these Terms of Use, you retain ownership of any copyrights and rights of publicity you may have in your Submissions.

If you make a Submission, you represent and warrant that you own or otherwise control any rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms of Use for such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third-party agreements to which you are subject, including Instagram, X, Facebook, TikTok, and Pinterest Terms of Use.

If you provide personal data to us, including personal data about individuals other than yourself, you represent and warrant: (i) you have the authority to provide that personal data and to grant us the right to use that personal data consistently with the PRIVACY POLICY, (ii) you have provided that personal data voluntarily, and (iii) you consent to the use of that personal data in the manner indicated by the PRIVACY POLICY. If you provide a third party's e-mail address to us, you represent and warrant that you have the consent of that third party to provide his/her e-mail address to us.

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead EASTPAK as to the origin of any Submission. You agree to defend and indemnify EASTPAK, its vendors, and third parties such as Meta Platforms, Inc., X Corp., TikTok Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, social media identifier, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms of Use or applicable laws. THE FOREGOING INDEMNIFICATION PROVISION SHALL NOT APPLY TO EASTPAK OWN NEGLIGENCE OR INTENTIONAL CONDUCT.

EASTPAK reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. The Website may include the opinions, statements and other content of third parties. EASTPAK is not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of EASTPAK, including its licensors and/or vendors, and EASTPAK does not endorse any such opinions, statements, or materials.

You acknowledge and agree that EASTPAK has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.

FEEDBACK

Any questions, comments, suggestions, or other information about EASTPAK products or services submitted to EASTPAK through the Website ("Feedback") shall be deemed non-confidential and non-proprietary. EASTPAK shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. EASTPAK specifically prohibits you from sending us any information that you consider to be confidential or proprietary through the Website. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and EASTPAK will not have any obligation or liability to you arising from EASTPAK and/or any third party's receipt or use of such information or material.

FEEDBACK AND USER CONTENT

You understand that all Feedback and User Content posted on, transmitted through, or linked from the Website, is the sole responsibility of the person from whom such Feedback and User Content originated. You understand that EASTPAK does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. EASTPAK expressly disclaims any liability for such Feedback and User Content.

You agree that you must evaluate, and bear all risks associated with, the use of any Feedback and User Content. You further agree you will not rely on said Feedback and User Content, and that under no circumstances will EASTPAK be liable in any way for any Feedback and User Content or for any loss or damage of any kind incurred as a result of the use of any Feedback and User Content posted, emailed or otherwise made available. You acknowledge that EASTPAK does not pre-screen or approve Feedback and User Content, but that EASTPAK shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Feedback and User Content for any reason.

Your interactions with organizations, events and/or individuals found on or through the Website are solely between you and such organizations and/or individuals. EASTPAK expressly disclaims any liability for such organizations, events or individuals.

USER CONDUCT

You agree not to transmit to EASTPAK any information or post, email, or otherwise make any Submission of User Content that: (i) is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or is harmful to minors in any way; (ii) is pornographic or depicts a human being engaged in actual sexual conduct; (iii) harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) impersonates any person or entity, including, but not limited to, a EASTPAK employee, or falsely states or otherwise misrepresents your affiliation with a person or entity; (v) that includes personal data about another person without that person's explicit consent; (vi) is false, deceptive, misleading, or deceitful; (vii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or Submissions that you do not have a right to make available under any law or under contractual or fiduciary relationships; (viii) that constitutes or contains "affiliate marketing," "link referral code," "junk mail," "spam," "chain letters," "pyramid schemes," or unsolicited commercial advertisement or commercial electronic message; (ix) constitutes or contains any form of advertising or solicitation if posted in areas of the Website which is not designated for such purposes or emailed to EASTPAK users who have not indicated in writing that it is ok to contact them about other services, products or commercial interests; (x) advertises any illegal service; (xi) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (xii) disrupts the normal flow of dialogue with an excessive amount of Submissions (flooding attack) to the Website, or that otherwise negatively affects other users' ability to use the Website; (xiii) that employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Submissions transmitted through the Website.

Additionally, you agree not to: (i) contact anyone who has asked not to be contacted, or make unsolicited contact with anyone for any commercial purpose; (ii) "stalk" or otherwise harass anyone through the Website; (iii) collect personal data about other users for commercial or unlawful purposes; (iv) use automated means, including spiders, scrapers, robots, crawlers, data mining tools, or the like to download data from the website; (v) post irrelevant User Content, repeatedly post the same or similar User Content or otherwise impose an unreasonable load on our infrastructure; (vi) post any deceptive events; or (vii) attempt to gain unauthorized access to EASTPAK computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Website.

EASTPAK may refuse, delete, modify, edit or remove any Submissions at any time for any reason and EASTPAK may terminate your access to the Website or your account at any time for violation of these Terms of Use or any other reason.

ESTABLISHING AN ACCOUNT

Submissions and use of the Website are made available only to persons over the age of 16 and to persons who can form legally binding agreements under applicable law. Although users of all ages are welcome to browse the Website, the Website is not intended to be used by children under the age of 16 and children under the age of 16 are not to submit any personally identifying information through the Website. In addition, you may only establish an account if you are 18 years of age or over.

In order to purchase products/services from the Website and in order to access/use some features on the Website, you may be required to establish and use an account. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. By establishing an account, you represent and warrant you have the right and are authorized to provide the information you provide when you register for the account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your devices. You should choose a unique and complex password not used for other accounts. All activities that occur under your account or password shall be your responsibility. You agree that we may communicate with you by email for transactional and legal messages regarding your account.

If you are a minor in your state/province, as applicable, of residence (generally under 18), you must have your parent or legal guardian's permission to use the Website and your parent or legal guardian must have read and accepted these Terms of Use on your behalf.

AVAILABILITY OF PRODUCTS, SERVICES, FEATURES, AND CONTENT

All products, services, features and content available on or through the Website, including but not limited to prices and availability of such products and services, are subject to change and discontinuation at any time, in our sole discretion, without notice. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to EASTPAK review and approval. If EASTPAK chooses to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.

ACCESSING THE WEBSITE AND ACCOUNT SECURITY

EASTPAK reserves the right to withdraw or amend this Website, and contents or features provided on the Website, at any time for any reason, without notice. EASTPAK will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, EASTPAK may restrict access to some parts of the Website, or the entire Website, including disabling your use of the Website, at any time and for any reason, to include, a violation of any provision of these Terms of Use.

EXTERNAL SITES

The Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). EASTPAK provides links for your reference and convenience only. A link to an External Site does not imply or mean that EASTPAK endorses the content or the operator of the External Site. You acknowledge that EASTPAK is not responsible for the unavailability of, or the content located on or through, any External Site. You should read the privacy policies and terms of use of all External Sites, and contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

COPYRIGHT

This Website is protected under copyright law and all rights reserved except as expressly provided herein. Individual documents may contain different copyright notices and/or additional proprietary notices. If you believe that your work has been copied in a way that constitutes copyright infringement, please notify the agent for notice of claims of copyright infringement ("Copyright Agent"), at VFCCopyrightAgent@VFC.com or:

Attn: Legal Department/Copyright Agent

EASTPAK Website

VF Corporation

1551 Wewatta Street

Denver, CO 80202

In order to be effective, a notice of copyright infringement must be made in writing and include:

1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Copyright Agent to locate the material (e.g., the URL);

3. Your contact information, such as an address, telephone number, and email address at which you may be contacted;

4. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of the exclusive right that is allegedly infringed or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and

6. Your physical or electronic signature.

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, EASTPAK has adopted a policy of limiting access to or terminating the online accounts of users who are deemed repeat infringers. Under EASTPAK policy, a 'repeat infringer' is any user who repeatedly fails to adhere to EASTPAK Terms of Use or local law by repeatedly submitting content that infringes the rights of another party.

DISCLAIMER OF WARRANTIES

YOU AGREE THAT USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, EASTPAK DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, EASTPAK DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, EASTPAK DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED, STATUTORY OR LEGAL WARRANTIES OR LIMITATIONS OF LIABILITY AND, AS SUCH, THESE PROVISIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW (E.G., THE PROVINCE OF QUEBEC OR THE STATE OF NEW JERSEY).

THE FOREGOING DISCLAIMER OF WARRANTIES APPLIES ONLY TO YOUR USE OF THE WEBSITE, AND DOES NOT APPLY TO EASTPAK PRODUCTS. INFORMATION CONCERNING WARRANTIES FOR EASTPAK PRODUCTS CAN BE FOUND HERE.

LIMITATION ON LIABILITY AND INDEMNITY

UNDER NO CIRCUMSTANCES SHALL EASTPAK BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF EASTPAK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, FROM YOUR INABILITY TO USE THE WEBSITE, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD-PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD-PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

SOME JURISDICTIONS (INCLUDING IN QUEBEC) DO NOT PERMIT LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to defend and indemnify and hold EASTPAK, its officers, subsidiaries, affiliates, successors, assigns, directors, agents, service providers, vendors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys fees and court costs, made by any third party due to or arising out of your Submissions; your third party event, website or organization; your misuse of the Website; your violation of the Terms of Use; your breach of any of the representations and warranties herein; or your violation of any rights of another. THE FOREGOING INDEMNIFICATION PROVISIONS SHALL NOT APPLY TO EASTPAK OWN NEGLIGENCE OR INTENTIONAL CONDUCT.

COMPLIANCE WITH APPLICABLE LAWS; EXPORT CONTROL LAWS

This Website is operated, in whole or in part, from the United States and/or Canada, as applicable. User access to this Website is governed by all applicable federal, state, provincial, and local laws, as applicable. All information available on the Website in the United States is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. All EASTPAK products and publications are commercial in nature. EASTPAK does not make any representations regarding the legality of access to or use of this Website or the information contained therein from other countries. Access in countries where the information contained herein or the products sold through the Website are illegal is prohibited. Users who access this Website from outside of the United States and/or Canada, as applicable, do so at their own risk and are responsible for compliance with applicable export and local country laws. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed and collected in the United States and Canada in compliance with the PRIVACY POLICY.

DISPUTES AND ARBITRATION AGREEMENT

Informal Dispute Resolution

You and we agree to work together in an effort to resolve any dispute or claim between us relating to these Terms of Use, your account, purchases, or our products (“Dispute”). The party asserting the Dispute must provide, on an individual basis, a written notice to the other party (a “Claimant Notice”). You will send any Claimant Notice to EASTPAK by first class or registered mail to EASTPAK, ATTN:  Chief Legal Officer, 1551 Wewatta Street, Denver, CO 80202. EASTPAK will send any Claimant Notice to you by first class or registered mail to your last-used billing address or the billing and/or shipping address in your online profile. The party sending a Claimant Notice (the “Claimant”) will ensure it includes: (i) the Claimant’s name, address, email address, and telephone number; (ii) a description of the facts and circumstances (including any relevant documentation) of the Dispute; (iii) the specific relief sought; and (iv) a personally signed statement from the Claimant themselves (and not their counsel) verifying the accuracy of the contents of the Claimant Notice. The receiving party shall have thirty (30) days from receipt of the Claimant Notice in which to respond to or settle the Dispute (the “Informal Resolution Period”).

During the Informal Resolution Period for each Claimant Notice, the parties will engage in at least one individualized video settlement conference, which both parties will personally attend (with counsel for both parties, if represented, invited to attend as well). If a party is unable to participate in the settlement conference by video, that party may attend telephonically upon showing of good cause warranting telephonic participation (e.g., inability to afford equipment or insufficient Wi-Fi due to indigent circumstances). The parties (and counsel, if represented) will work cooperatively to schedule the conference at the earliest mutually convenient time.

Both you and we agree that this Informal Dispute Resolution procedure is a condition precedent that, for each Dispute, must be satisfied prior to initiating any arbitration or filing any claim against the other party.

Arbitration Agreement

To the extent you and we cannot resolve any Dispute through the Informal Dispute Resolution procedure described above, that Dispute must be resolved by binding arbitration, rather than in court, except that you or we may assert individual claims in small claims court if the claims qualify and so long as the matter remains in such court and advances only on an individual basis.  You and we agree to give up the right to go to court to assert or defend any rights under these Terms of Use with respect to any Dispute. This also includes any Dispute that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.  You and we expressly delegate to the arbitrator the authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.

If for any reason a claim proceeds in court rather than in arbitration, YOU AND WE BOTH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL.

Payment of all filing, administration, and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, including rules related to multiple or mass case filings, except as provided in this section. You and we agree that the arbitration shall be conducted by AAA pursuant to its Consumer Arbitration Rules (“AAA Rules”) and, if appropriate, its Mass Arbitration Supplementary Rules (“Supplementary Rules”), as modified by this Arbitration Agreement. The AAA Rules and Supplementary Rules are available on the AAA's website www.adr.org.  In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. In the event the arbitrator determines the claim(s) asserted in the arbitration to be frivolous, groundless, or brought or continued in bad faith, the Claimant agrees to reimburse the defending party for all costs incurred by the defending party related to the claim(s), including any attorneys’ fees and arbitration fees. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may, in the arbitrator’s discretion and to the extent authorized by applicable law, include in the award rendered by the arbitrator costs of arbitration, reasonable attorneys’ fees, and reasonable costs, including costs for expert and other witnesses, to the prevailing party, and the arbitrator shall include in such analysis whether any claims made in the arbitration were frivolous or were brought or continued in bad faith.

Waiver of Right to Bring Class Actions and Representative Claims

ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The arbitrator is empowered to resolve the Dispute with the same remedies available in court. However, to the extent permissible by applicable law, any relief must be individualized to the Claimant and shall not affect any other party. You and we agree that each may bring claims against the other in arbitration only in your or EASTPAK respective individual capacities and in so doing you and we hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If it is decided that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim, then that claim (and only that claim) must proceed in court and be severed from any arbitration.

Mass Arbitration and Bellwether Protocols

To the extent permitted by applicable law, to increase efficiency of resolution, in the event 25 or more Claimant Notices are received by a party that raise claims of a similar nature and have the same or coordinated counsel, they will constitute a “Mass Arbitration” and the provisions of this Mass Arbitration and Bellwether Protocols will apply to all such Claimant Notices. Claimants may only file demands for arbitration when permitted to do so by the batching protocol set forth below.

If the parties disagree about whether a Mass Arbitration has been instituted, either party may request that the arbitration provider determine that a Mass Arbitration has been instituted and that the procedures below are applicable.  For purposes of making this determination, the parties agree that Claimant Notices raise claims of a “similar nature” if they arise out of or relate to a similar factual scenario and raise the same or similar legal issues and seek the same or similar relief. 

From the date of agreement that a Mass Arbitration has been instituted, or if the arbitration provider determines that a Mass Arbitration has been instituted, either party may opt out of arbitration by, within thirty (30) days, providing the other party with written notice as stated in this paragraph.  You may opt out of arbitration for a Mass Arbitration by providing written notice of your intention to opt out to the arbitration provider and to us, at EASTPAK, ATTN: Chief Legal Officer, 1551 Wewatta Street, Denver, CO 80202.  We may opt out of arbitration for a Mass Arbitration by sending written notice of our intention to opt out to the arbitration provider and to you or, if you are represented, your attorney. An opt out notice applies to all Claimant Notices in a Mass Arbitration.

If the parties proceed with the Mass Arbitration, they agree that the following terms and procedures shall apply.

First, the parties agree to the following bellwether protocols, which are intended to reach a fair and speedy resolution of all Disputes in the Mass Arbitration.  The arbitration provider shall randomly select four (4) Claimant Notices to proceed to arbitration, and then Claimants and respondents shall each select three (3) Claimant Notices to proceed to arbitration, for a total of ten (10) arbitrations (“Bellwether Arbitrations”).  While the Bellwether Arbitrations are adjudicated, all remaining Claimant Notices comprising the Mass Arbitration shall be held in abeyance and stayed, and no party shall file arbitration demands for such Claimant Notices or be responsible for paying any additional administration or arbitrator fees (other than initial filing/administrative fees for the Bellwether Arbitrations and the abeyance fees) for such Claimant Notices while the Bellwether Arbitrations are adjudicated. Any applicable statute of limitations regarding those Claimant Notices shall be tolled beginning from the date of determination there is a Mass Arbitration until such Claimant Notices may be filed in arbitration or court as permitted by this Mass Arbitration and Bellwether Protocols.  The parties agree that these bellwether procedures are designed to achieve an overall faster, more efficient, and less costly mechanism for resolving Mass Arbitrations, including Claimant Notices that are not selected for Bellwether Arbitrations.  Accordingly, following the resolution of all of the Bellwether Arbitrations, the parties shall engage in a global mediation of all remaining Claimant Notices comprising the Mass Arbitration.  The mediation shall be administered by the arbitration provider, or a mutually agreeable other mediator.

If the parties are unable to reach a global resolution following the above Bellwether Arbitrations and global mediation, the following batching provisions shall apply to the remaining Claimant Notices:

1. The parties shall cooperate to group the remaining Claimant Notices into randomized batches of no more than 100 Claimant Notices per batch and to define a sequential order in which the batches will be resolved. To the extent there are fewer than 100 Claimant Notices left over after the batching previously described, a final batch shall consist of the remaining demands.
2. The batches shall be resolved sequentially based on the agreed-upon order. A party may only file a demand for arbitration for a Claimant Notice when the specific batch to which that Claimant Notice has been assigned comes up for resolution in the sequence.
3. The arbitration provider shall treat each batch of demands as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents, and administrative, arbitrator, and filing fees per batch. 
4. This batching process shall not impact the nature of these actions as individual in nature, including that the arbitrator will make a separate determination for each claimant, nor shall it change the burden of proof on each individual claimant.

The parties agree to cooperate in good faith with each other and the arbitration provider to implement such a batch approach to resolution. Disagreements over the applicability of this batch arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. If the AAA is unable or unwilling to administer the Dispute in accordance with the terms set forth in this section, the parties shall agree to another arbitration provider that is willing and able to administer the Mass Arbitration pursuant to the Bellwether Arbitration and batch approach outlined in the terms above.

Severability of Arbitration Agreement

If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from this Arbitration Agreement; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Arbitration Agreement is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Arbitration Agreement will be enforceable.

Other Terms

The parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that it shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. The terms of the Arbitration Agreement provisions shall survive after this Agreement terminates or your use of the Website ends.

Opt Out of Arbitration

You may opt out of this Arbitration Agreement via email. If you do so, neither party can force the other party to arbitrate. To opt out of this Arbitration Agreement, you must notify us in writing no later than thirty (30) calendar days after earlier of either notice to you or posting updated terms to the Website. If you opt out of the Arbitration Agreement, the class action waiver shall continue to apply. Your opt-out notice must be sent via email to TERMS@EASTPAK.COM and shall include your name, address, and the same email address you used to create an account with us (if you created an account with us) and a statement that you wish to opt out of this Arbitration Agreement.

TERMINATION

With the exception of the Arbitration Agreement, which shall survive the termination of these terms, these terms are effective unless and until terminated by either you or we. You may terminate these Terms of Use at any time. We also may terminate these Terms of Use at any time without notice, and accordingly may deny you access to the Website, if in our sole judgment you fail to comply with any term or provision of the Terms of Use. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination for all purposes.

GOVERNING LAW; ENTIRE AGREEMENT

To the fullest extent permitted by law, these Terms of Use and any claim or dispute arising out of or relating to our services, these Terms of Use, the PRIVACY POLICY, or your use of the Website, will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its choice of law provisions, and not by the 1980 U.S. Convention on Contracts for the International Sale of Goods. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises. Any claim or dispute arising out of or relating to our services, these Terms of Use, the PRIVACY POLICY or your use of the Website shall be subject to the exclusive jurisdiction of state or federal courts in the State of Delaware and you hereby consent and submit to the personal jurisdiction of such courts. APPLICABLE LAW MAY NOT ALLOW THE CHOICE OF GOVERNING LAW OTHER THAN THAT OF YOUR JURISDICTION OF RESIDENCE IN SOME CIRCUMSTANCES (SUCH AS IN A CONSUMER AGREEMENT WITH A CONSUMER RESIDING IN THE PROVINCE OF QUEBEC), SO THAT THIS PARAGRAPH MAY NOT APPLY TO YOU.

These Terms of Use constitute the entire agreement between you and EASTPAK with respect to the subject matter of the Terms of Use.

ACCESSIBILITY

EASTPAK is committed to providing an accessible and inclusive experience for all customers. We strive to ensure that the Website is accessible and usable by individuals of all abilities.

If you experience difficulty accessing any content, feature, or functionality on this Website, or if you require assistance placing an order, accessing account information, or obtaining information in an alternative format, please contact us at 1-800-203-4380, or through our Contact Us information. Please provide a description of the issue or assistance needed, and we will make reasonable efforts to provide the information, content, product, or service you seek through a communication method that is accessible to you.

We continually evaluate and improve the accessibility of our digital experiences and welcome feedback on how we can enhance accessibility for all users.

SMS TERMS AND CONDITIONS 

Important Notice

These SMS Terms are incorporated into and subject to the EASTPAK Terms of Use, including the arbitration, class action waiver, and governing law provisions.

Consent

By enrolling in the EASTPAK SMS Program (“SMS Program”), you provide your prior express written consent to receive recurring marketing, promotional, transactional, and informational text messages from EASTPAK and its service providers at the mobile number you provide. Messages may be sent using automated technology. Consent is not a condition of purchase. 

Program Description

The SMS Program, operating through short code [1-888-503-6155] (“Short Code”), may provide promotional offers, discounts, product updates, loyalty and rewards communications, event information, and other marketing or informational messages relating to EASTPAK products and services. Message frequency may vary.

Costs

EASTPAK does not charge for participation in the SMS Program. Message and data rates may apply according to your wireless plan.

Opting In

You may enroll through our Website, mobile application, promotions, in-store experiences, or other authorized enrollment methods. Additional confirmation of enrollment may be required.

Opting Out

You may opt out at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any Program message or to the Short Code. We will send a confirmation message once your opt-out request has been processed. Opting out of one SMS program does not automatically opt you out of other SMS programs for which you separately enrolled. If you opt out and later wish to re-enroll, you must subscribe again through an authorized enrollment method.

Mobile Number Responsibilities

You represent that you are the authorized user of the mobile number provided and that the information you submit is accurate and current. You agree to promptly notify us if your mobile number changes through our Contact Us information. You agree to defend and indemnify EASTPAK and its service providers from third-party claims arising directly from your provision of a mobile telephone number that is not assigned to you or your failure to notify us of a change to your mobile telephone number, to the extent such claim results from your inaccurate or misleading information.

Privacy

Information collected through the SMS Program is subject to our Privacy Policy. We do not share your mobile number with unaffiliated third parties for their own marketing purposes. We may share your number with service providers acting on our behalf to administer and support the SMS Program, consistent with our Privacy Policy.

Carriers and Message Delivery

The SMS Program is available through participating wireless carriers, which may change without notice. Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is not guaranteed, and EASTPAK is not responsible for delayed, incomplete, or undelivered messages.

Help

For assistance, reply HELP to the Short Code or in response to a text message from the EASTPAK text messaging program, or Contact Us using the information shown below.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction and reside where participation is legally permitted. We may require proof of age, identity, residency, or account ownership.

Changes and Termination

We may modify these SMS Terms and Conditions at any time. Notice of material changes will be provided as required by applicable law and may be provided via text message to your enrolled number, posting on our website, or other reasonable means. Continued participation after the effective date of revised SMS Terms and Conditions constitutes acceptance of those changes. We may suspend, restrict, or terminate the SMS Program or your participation at any time. Participation may also end automatically if your wireless service is canceled or disconnected, or if your mobile number is reassigned.

CONTACT US

If you have questions regarding these Terms of Use, and you are in the United States, please contact Customer Service at 1-800-203-4380 or email us using this form. If you are located in Canada, please contact Customer Service at 1-800-203-4380 or email us using this form.