Warranty

Warranty

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EN - Warranty Coverage - Pictures.pdf (3.5Mb)(Opens in new window)

Eastpak Global Warranty Terms

 

Eastpak branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship.

This warranty applies to Eastpak branded equipment only.  If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

HOW TO START A WARRANTY CLAIM:

You purchased your item through us.eastpak.com:

• Your item is younger than 30 days:

Please log into your account and follow our return process

• Your item was purchased longer than 30 days ago:
  • Step 1: Download the Warranty coverage document and Pricelist to see what is covered by our global warranty policy
  • Step 2: Please email customer service us_warranty@eastpak.com  the following information
    • A photo of internal white tags showing the style number
    • A photo of the product in its entirety
    • A photo of the defective area
    • Proof of purchase within 12 months from an authorized seller
    • Your full name, email address and telephone number
  • Step 3: Please allow the warranty team 5-7 business day to assess your claim

If you should have any other questions regarding your defective item, older than 30 days, please contact us_warranty@eastpak.com

WARRANTY FAQ

How do I know what’s covered by warranty?

The warranty period of your item can be found on the internal care label. If no warranty period is visible on the label, the legal warranty term will be applied.

At the top of this page, you’ll find a PDF file with pictures showing which defects are covered and which aren’t.

What is Not Covered?

The warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvent acids, water, normal wear and tear or transport damage (by airlines, for example).

Who Pays for Shipping Costs?

All shipping to Warranty must be pre-paid and insured. Eastpak will not be liable for lost inbound packages. Products repaired or replaced under warranty will be shipped back to you free of charge.

 

If you should have any other questions regarding your defective item, please contact us_warranty@eastpak.com